OVERVIEW:
A confectionary company was experiencing significant damage to its palletized candy products during shipment. This resulted in extremely high damage claims on the majority of its shipments, resulting in higher costs and lower customer satisfaction. Eager to find a carrier who could be relied upon and trusted to handle their product with care, they turned to iShared Transportation. iShared Transportation offers a broad selection of multi-modal transportation services and hands-on customer support. Working directly with the confectionery company, iShared Transportation’s industry experts developed a customized logistics solution that eliminated shipping-related product damage, reduced transportation costs, and improved customer satisfaction scores.
APPROACH:
- Dedicated Account Manager and CSR Team: iShared Transportation assigned a dedicated account manager and CSR support team to the confectionary company. This ensured they had a single and direct point of contact at iShared and facilitated a collaborative, partnership-based approach to help identify the best logistics solution.
“Thank you for all the work you put in everyday and for always being really attentive and making us feel like part of the family.”*
- Shipping Solution Aligned with Unique Needs: iShared Transportation is an expert in handling fragile and non-profile freight and has a full suite of multi-modal transportation solutions. By working directly with the confectionery company to understand their needs, iShared was able to identify solutions that would align with their specific circumstances and requirements. For the confectionery company, this meant iShared Transportation’s signature Shared Truckload (SLT) logistics solution. SLT enabled the combining of large LTL orders at their original terminal to reduce shipping costs, delivered the product en route, and utilized Pallet Pricing versus NMFC Rating Classifications. This saved the confectionary company cost, time, and unnecessary product handling.
“STL is what I benefit from the most. This service is just outstanding.”*
- End-to-End Accountability: iShared ‘sweated the details’ on behalf of the confectionary company and seamlessly managed the process from pick up through to delivery.
“What surprised me the most about working with iShared is how organized and smooth the daily process is, from pick up until the freight is delivered.”*
RESULTS:
- Damage claims reduced to 0%
- Reduction in transportation costs
- Improvement in confectionary company’s satisfaction scores
“My freight is definitely handled with more care by iShared than any other carriers out there.”*
“My customers are happier since their freight is no longer getting damaged at all.”*
CONCLUSION:
iShared Transportations’ dedicated, hands-on customer support delivered a tailored solution to meet unique needs.
iShared’s expertise in managing fragile and non-profile freight and signature SLT logistics solutions eliminated damage claims and provided the customer with confidence and peace of mind that their freight will arrive with no damage.
“I definitely recommend working with iShared Transportation. You will find peace.”*
*Confectionary Company’s Logistics Manager
